Return and Refund Policy

We want our customers to feel confident in using our services. That is why we offer our Returns and Refund program.

A customer who isn’t satisfied with his purchase for any valid reason can simply contact us as soon as he has received the product or came of knowledge of that reason and apply for one of the following options:

  • Reshipment – second-time shipping of the previous order or its part to compensate for the loss or lack of quality. Will usually take 3-5 business days after PDcosmetics approves the application.
  • Refund – a whole or partial compensation of Your order. May take 3-5 business days for the refund to be processed after PDcosmetics approves Your application.
  • Credit – an amount of money that will be discounted for Your future order. Will be credited from the moment the application is approved.

PDcosmetics will come to a decision on an application for return within 5 business days. PDcosmetics reserves the right to approve, reject, partially approve or decide the type of return.

No refund or return will be issued if the product(s) has been opened, used, or damaged.

Please note, once the customer has placed an order and refuses to accept delivery of that order from either the local postal office, courier, border control, or customs, then no return will be issued as a result of the goods being returned to us.

Please note: You are liable for all customs fees and charges.