Frequently Asked Questions
HOW MUCH DO YOU CHARGE FOR SHIPPING?
The common shipping fee is $40, BUT if the order’s total amount is more than $800 the shipping is provided for free.
Note: You can always check the exact total including shipping fee when placing an order.
WHAT IS YOUR REFUND POLICY?
We have a flexible refund policy. If you are not satisfied with our product, then please send us an email and we will do a corresponding reshipment OR refund the money paid if it complies with our returns policy (Return policy link).
HOW LONG WILL IT TAKE UNTIL I GET MY ORDER? WHAT CARRIER IS USED?
The shipping usually takes from 3 to 5 business days, and we send the parcel on the next business day after the order was processed.
Сurrently, we use UPS, USPS and DHL and other companies to have Your parcels delivered.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following credit cards: Visa, MasterCard, Maestro and American Express.
We also have a bank transfer option, so please get back to us at firstname.lastname@example.org for payment details.
Note: bank transfer might take several days to be received, and this, in turn, will define the day your order is shipped.
WHAT ARE YOUR HOURS OF OPERATION FOR CUSTOMER SERVICE?
The customer support hours are from Monday to Friday, 7:00 AM-3:00 PM (PDT)
WHAT CURRENCY ARE YOUR PRICES IN?
Our prices are in US dollars.
DO YOU SELL TO EVERYONE?
No. We require the purchasers medical license number to be able to process the order. Our company’s policy is selling only to medical professionals.
ARE YOUR PRODUCTS REAL / COPIES?
All of our products are authentic and from the manufacturer. We only supply our customers with the products from the real brand and each product is shipped in the corresponding manufacturer’s packaging, unopened and sealed.
ARE THERE ANY DISCOUNTS?
We offer the wholesale prices, which give You an option to pay less when ordering more. For example, the common price for Botox 100U is $399, but when ordering more than 5 packages the cost becomes $389 per package, more than 10 – $384, more than 20 – $379. Moreover, we offer promotions on various products from time to time, so please look for ‘Special Offers’ on our website main page.
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If you didn’t find the answer to your question, do not hesitate to contact us.